Help Center about virtual assistants

Our Virtual Assistants can support a wide range of tasks, including transcription, back office tasks, phone calls, referrals, refill requests, faxing, insurance verifications, prior authorizations, eligibility, and more. In essence, if you can do it on a computer, our Virtual Assistants can probably handle it for you, from patient and insurance company calls to document management and administrative support.

At VPP, we’re dedicated to delivering exceptional customer service from our Colombia-based team. Our virtual assistants are not only HIPAA-trained to ensure your data security but also highly educated professionals, holding degrees from esteemed Colombian universities. They bring extensive experience working with diverse companies, honing their skills in customer service, administration, and operations. Your dedicated Account Manager will work closely with you to understand your unique needs and provide personalized support and expertise. Our virtual assistants are professionals who have worked with various companies, so you can trust that you’re working with skilled and knowledgeable experts. With Vertuo, you’ll enjoy a seamless and culturally aligned customer service experience, backed by a robust infrastructure and a proven track record of success.

By hiring a VPP virtual assistant, you’ll enjoy numerous benefits, including significant cost savings (up to 70%) with no extra charge for bilingual support, valuable time gained in your day, and increased productivity thanks to expert support in both English and Spanish. This enables scalable business growth without the need for expensive office space or equipment, while also providing access to a talented, professionally trained, and experienced virtual assistant. Plus, you’ll enjoy seamless communication with Spanish-speaking clients or customers at no additional cost, giving you a competitive edge, increased efficiency, and sustainable growth.

Yes, VPP is fully HIPAA compliant, ensuring the privacy and security of your patients’ protected health information (PHI). Our virtual assistants are thoroughly trained in HIPAA regulations and guidelines, and we maintain strict adherence to industry standards for data protection. Our Business Associate Agreements (BAAs) and robust security measures guarantee the confidentiality, integrity, and availability of your sensitive data. With VPP, you can trust that your PHI is secure and that we’re committed to upholding the highest standards of data privacy and compliance.

Our pricing is highly competitive, offering significant cost savings without compromising on quality. While we may not be the cheapest virtual assistant provider, we prioritize excellence and invest in our virtual assistants’ expertise and well-being. This approach ensures higher retention rates, attracts top talent, and provides a more stable experience for our clients. By choosing VPP, you’ll gain access to a skilled and dedicated team, robust security measures, and exceptional customer service. Contact us to learn more about our pricing.

VPP virtual assistants are based in Colombia, a country renowned for its warm culture, strong work ethic, and exceptional talent. We chose Colombia for its numerous benefits, including a strong educational system, widespread proficiency in English, and a similar time zone, with our VAs operating in US time zones to ensure real-time collaboration and ease of communication. Additionally, Colombia offers opportunities for professional growth and development, ensuring long-term partnerships. By locating our virtual assistants in Colombia, we can provide you with top-notch support, cultural alignment, and a competitive edge, making us an ideal partner for your business needs.

We invest heavily in preparing our virtual assistants for success. Our comprehensive training program, outlined in detail on our Services page, ensures they possess a solid foundation in essential skills and knowledge. Before joining your team, they undergo rigorous training in one of our clinics, covering areas such as customer service, data management, and administrative tasks. When they join your team, you’ll simply need to provide training on your specific tools, processes, and workflows. This collaborative approach enables a seamless integration and ensures your virtual assistant is quickly up-to-speed and working efficiently alongside you.

VPP ensures that your protected health information (PHI) is secure, even with our virtual assistants based in Colombia. Colombia’s Law 1581 of 2012 (General Law on Personal Data Protection) provides robust guidelines for the protection of personal data, including sensitive health information. While it shares similar principles with the Health Insurance Portability and Accountability Act (HIPAA) in the United States, there are some differences in specifics and implementation.

To safeguard your PHI, our virtual assistants undergo rigorous vetting, background checks, and comprehensive training on both Colombian data protection laws and HIPAA requirements. This ensures they understand the critical importance of data privacy and security.

We execute a Business Associate Agreement (BAA) to clearly define the responsibilities of both parties in protecting PHI. Additionally, we conduct periodic HIPAA security audits to identify and mitigate any potential vulnerabilities in our data protection practices.

By implementing these measures, VPP is committed to maintaining the highest standards of data protection and ensuring the security of your PHI.